Printing to your satisfaction

In the unlikely event that your cartridge is not printing to your satisfaction or shows an error messages, we can advise you to solve the problem based on your specific printer and/or cartridge type.

What's a compatible cartridge?

Compatible, or remanufactured, cartridges have been reprocessed from an original equipment manufacturers (OEM) empty core. The process differs depending on who's making the compatible cartridge and what materials they're using, so you'll be pleased to know our cartridges are produced to stringent quality control standards using lab-tested components. We're out to ensure absolutely consistent OEM-equivalent performance.

What should I do if my cartridge isn't printing correctly?

In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock. This problem can easily be remedied by carrying out a simple manual cleaning procedure:

1. Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
2. Dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following should then be visible on the kitchen towel:
   COLOUR CARTRIDGE - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
   BLACK CARTRIDGE - a full black oval shape
3. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
4. Install the cartridge into the printer.
5. Run a cleaning cycle on your printer.

What should I do if an error message appears on my screen?

In the event that your printer does not accept the new cartridge, a "pop up" screen is likely to appear on your PC or a light(s) might flash on your printer:

It is likely that something is interfering with the information that is being sent to the cartridge by the printer. A simple re-setting process can be followed to remedy the problem:

1. Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carriage to ensure that the electronic contacts are not hindered.
2. Install the cartridge into the printer.
3. Unplug the printer from the power supply for approximately 1 minute to clear its memory.
4. Reconnect the printer to the power supply.
5. Run a cleaning cycle on your printer to ensure correct alignment for optimum print quality.

Read Printer & Cartridge Specific Information

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