The item I received is broken or damaged, what should I do?

The item I received is faulty.

When the item you received is faulty on arrival, we recommend checking the user manual (again). Hopefully you can fix the issue and start using the item right away instead of returning the item and wait for the reorder.
The user manual should be in the box with the item.

If you prefer, you can arrange a return and reorder online or contact our customer service.

The item I received is damaged. 

We are sorry if the item you have received is damaged. To resolve your issue as quickly as possible, we recommend you to arrange a return and reorder online. Alternatively you can contact our customer service.