One business
One brand.

Questions about Viking as a new business partner

• What are the benefits of being a Viking Customer?
  Viking has over 30,000 products available on line which you can access 24/7, at a time that suits you. Additionally, the easy to use search function, and handy tools like the 'ink & toner finder' - make finding the right product easy, in just a few clicks. You'll also have the benefit of an online account, where you can create personalised lists of your favourite items, see your order history and more. Plus, you'll benefit from regular promotions, discounts and product offers on top of our already competitively priced products. Look out for our ‘Price King’ products. They are a handpicked selection of best sellers, competitively priced and highlighted with our 'Price King' logo - for you to confidently get value for money. What's more, as a thank you for your business, you can also claim free gifts when you meet certain spend thresholds. Additionally, Viking is the only stationery and workplace supplier you can collect and spend Nectar points with. For the latest Nectar promotions, bonus point offers, or more information visit our Nectar pages.
• Why do you need my email address?
  We use your email address to send order confirmations. You can also receive your invoice digitally via email. Plus, you can also receive news about our special promotions and offers, via our newsletter. At Viking, we handle your personal data with great care. Details of how we use your data can be found on our website.
• How do I subscribe for the promotions?
  Just sign up to our email 'newsletter' which regularly features deals of the day, and special offers and promotions.
• How can I order my free gift?
  Simply search for the item, in the 'search bar' using the item 'article number' or identification number, if you have one. Alternatively, you can choose a gift from the Gift Shop and when you meet the spend threshold it will be automatically added to your basket*.
  *A maximum of one free gift, per customer, per order. Details of any other Terms & Conditions will be available on the product webpage, or catalogue. If the item is out of stock, a replacement item will be sent.
• How do I collect the 1,000 Nectar points welcome gift?
  We'll add 1,000 points to your Nectar account within 45 days of your first order as a welcome gift. The 1,000 points will only be added once, after your first order and if the order is not cancelled or items returned. You'll need to have a Nectar card linked to your Viking customer number, so we know which Nectar account to add the points to. If you haven't previously linked a Nectar card to your Viking customer number you can do so by adding your Nectar card details in 'My Account'. Terms & Conditions apply. If you haven't got a Nectar card and would like to register your business for one, visit the Nectar website.
• How do I collect and spend Nectar points?
  Simply link your Nectar card to your Viking account, in ‘My Account’ and collect 2 Nectar points for every £1 spend on all eligible purchases. Points will be added to your ‘basket’ and will show on your Nectar account within 28 days, or later if specified. Throughout the year you can boost your Nectar balance with Nectar promotions, on selected bonus point offers, or by spending set amounts to receive Nectar bonus point ‘gifts’. You can then swap your Nectar points for money-off vouchers to spend on your Viking orders, or with other big named brands - to treat for yourself or your employees. More details are available on our Nectar pages.
• Who do I contact if I have questions about my account?
  Hopefully, these online FAQs will answer most of your questions. But if you still have unanswered queries, you can contact us via:

  • Live Chat | Available Monday - Friday 9.00am - 5.00pm
  • E-Mail | info@online.viking-direct.co.uk
  • Call 0161 3018516 | Available Monday - Friday 8.00am - 6.00pm.

Questions about your Viking account

• Can multiple buyers use the same Viking customer account?
  Your unique Viking Customer Account Number is assigned to your company. You can register multiple buyers to your Customer Account Number.
• What is the Viking One customer programme and what additional benefits does it offer?
  Viking ONE is our exclusive program for customers with a minimum annual spend of over £3,000. As a Viking One customer you'll receive these additional, exclusive benefits:

  • a special customer service number with a selected team of specialists
  • exclusive promotions and free gifts
  • individual prices for products selected especially for you
  • special online services such as creating user groups, create budgets for your cost centres and approve orders.
• Can I get special prices on Viking products?
  At Viking we always strive to give our customers great quality products, and great value prices. We do this online, for brand name products and our range of own brand products. As well as our Price King products, which are specially selected best-sellers competitively priced. Customers who meet an annual minimum spend threshold and are invited to join the Viking One programme will be able to request tailored prices on specific items, subject to agreed purchase quantities. For more details about joining the Viking One programme contact us at 03333 000 308 or email us at team-one@viking-direct.co.uk.
• Are any special offers available?
  You'll find regular offers, promotions and deals on many of our items, throughout the year, across multiple product categories. To ensure you never miss a deal, sign up for our newsletter. We also have several specialist 'pages' which group specific offers together for you. Check out:

  • Price King - for competitively priced best sellers
  • 99 Pence shop - for items less than a pound!
  • Clearance sale - reduced price items, with limited stock availability
  • Our Sale - for the latest deal and offers