Delivery & Returns
Delivery
Shipping costs
At Viking, we are dedicated to ensuring that your shopping experience is always efficient and budget-friendly. That's why we're delighted to extend a free delivery option to our valued customers.
Free delivery is available for orders that exceed a certain minimum order value. Therefore, while many orders qualify for free delivery, there may be instances where you are required to cover a designated delivery fee.
Delivery fee amount will depend on your order destination and the value of your order:
| Order Value* | |
| > £59.00 (excl. VAT) | Free |
| < £59.00 (excl. VAT) | £4.95 (excl. VAT) |
| Order Value* | |
| > £150.00 (excl. VAT) | Free |
| < £150.00 (excl. VAT) | £10.00 (excl. VAT) |
Please note that:
- Postage stamps are exempt from free delivery limit.
- Some of our direct shipped items might have an additional delivery charge.
*Order value is the total value of the items in your order. Any additional services, such as insurance for your purchased items, are not considered for free delivery calculation.
Delivery times
| Ordered | Delivery day** |
| Monday - Friday before 6pm | One working day |
| Monday - Friday after 6pm | Two working days |
| Saturday - Sunday/td> | Two working days |
Delivery times for furniture are usually 5 working days, however some items may take longer.
| Ordered | Delivery day* | Delivery day* |
| Locally Stocked Products | UK Stocked Products | |
| Monday – Friday before 5pm | One working day after ordering | Two working days after ordering |
| Monday – Friday after 5pm | Two working day after ordering | Three working days after ordering |
| Saturday – Sunday | Two working day after ordering | Three working days after ordering |
Delivery times for furniture are usually 5/10 working days, however some items may take longer.
| Ordered | Delivery day* |
| Monday - Friday before 5pm | One working day |
| Monday - Friday after 5pm | Two working days |
| Saturday - Sunday | Two working days |
Delivery times for furniture are usually 5/10 working days, however some items may take longer.
Exceptions:
Exceptions on all the delivery times above:
Two day delivery: AB35 - AB38, GY1 - GY8, IM1- IM9, IM86, IM99, IV1 - IV32, IV36, IV40 - IV49, IV51 - IV56, IV63, JE1 - JE3, PA20 - PA38, PH19 - PH26, PH30 - PH41, PH17, PH18.3 day delivery: BT92 - BT94, BT99, FK18 - FK21, HS1 - HS8, KA27, KA28, KW1 - KW3, KW5 - KW14, KZE1, PA62 - PA75, PA80 - PH50, ZE1.
4-5 day delivery: HS9, KW15 - KW17, PA41 - PA49, PA60, PA61, PA76 - PA78, PH42 - PH44, TR21 - TR25, ZE2, ZE3
Delivery times may vary depending on the item, location of the shipment and delivery type.
The next possible delivery date is displayed whilst placing your order online and within the order confirmation.
We are closed during Bank holidays. This may delay your delivery.
Payment
Choose your preferred payment method:
Credit card
We accept all of the major credit and debit cards. Your transactions and personal data will be held in a PCIDSS accredited system using secure encryption technologies.
Paypal
We are happy to accept PayPal payments.
PayPal is an online payment service that allows you to pay for items in online stores. You will need to register via PayPal to use this option. Please note that it is only possible to pay with PayPal at the point of order.
Invoice/Viking Account
An e-mail notification of sign up is sent after your first order is invoiced.
You are registered for our electronic billing on the invoice account portal, you will receive your invoice by e-mail together with a link where you can manage your account online. Payment is due in cleared funds on the due date usually within 30 days.
Payment can be made via Debit/credit/charge card on your online customer invoice account portal.
Remittances can be sent via the invoice account portal or by email to bacsremit@vikingoffice.eu